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Sympathy Versus Empathy

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Video Transcript

I’ve been practicing law for over 45 years and I’ve never had a client that say, “I want some sympathy.”

Sympathy means your hurt and I feel sorry for you. Clients don’t want sympathy. They want empathy.

They want understanding. It doesn’t get more Farah than that.

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Eddie Farah

Founding Partner & Personal Injury Lawyer