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People who have been through hard times are more empathetic of people who are suffering. What I think our clients are looking for is empathy. I’m able to empathize with my clients because I’ve been through the hard times. My mental toughness has come through going through the hard times. I’ve been through a lot of different challenges of my life.
Our father passed away at 17 years old when I was 17, Chuck was only nine, my sister was a couple of years younger than me. So, we had to sort of band together as a family and try to get through that. We would all work and pull our money together to make it through those times.
And so, when you’ve gone through that, you understand people who’ve been in an accident, who’ve had something happen to them, and you know what they’ve gone through, you know what they’re thinking. The bills are coming in, there’s nobody to pay them, your whole world is being torn apart. And for us to come in and make their lives better and be their safety net that’s why I do it.