BMW kept blaming the driver, not the car.
Bryan’s wife bought a BMW with a defective iDrive infotainment system. The phone would randomly disconnect. The instrument panel would go completely black. The tire pressure sensors would malfunction without reason.
When they took it to the BMW dealer, instead of diagnosing the problem, the dealer blamed the driver suggesting she “didn’t understand her own car.” After three visits with three different excuses, Bryan knew something was wrong. The error codes kept appearing in the system’s computer, but the dealer kept denying they existed.
Joshua documented everything and refused to back down.
Bryan hired attorney Joshua Kaleel to handle the warranty dispute. Joshua meticulously compiled every piece of documentation from all three dealer visits.
“He is a dog with a bone. you lay out the paperwork, you lay out the issues, and you just let him run with it. The law is set up to do it yourself. But I wouldn’t even begin to imagine how I would go about doing it cause it’s that convoluted,” Bryan explained.
When the dealer finally admitted the problem and quoted $14,000 in parts to fix it, parts that should have been covered under warranty, Joshua pressed for a buyback. BMW tried to wait them out, but Joshua didn’t lose. He kept pushing.
In the end, BMW bought back the car the very next day.
After months of fighting, BMW agreed to repurchase the $40,000 vehicle. Bryan and his wife were shocked at how quickly they capitulated once Joshua presented the full case. What impressed them most wasn’t just winning, it was how Joshua handled the entire process with professionalism and genuine care.
Never seen such a personable approach.
-Bryan
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